Reference

Terms and Conditions That Govern Your koi500 Account

These terms set out the rules that apply when you open and use a koi500 account, including how deposits via DANA, OVO, and GoPay are handled, what you agree to when you place a bet, and how we manage your account data.

Applies to all account holdersCovers DANA, OVO, GoPay transactionsSubject to local law and eligible regionsEffective on account registrationUpdated terms take effect on notice

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What These Terms Actually Cover

koi500 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

By creating an account on koi500, you confirm that you have read and accepted these terms in full. They cover account eligibility, how we process wallet transactions through DANA, OVO, and GoPay, how bonuses and promotional offers are applied, and the conditions under which we may

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suspend or close an account. These terms also outline what happens when a transaction is disputed — including the steps we follow to verify wallet transfers before any reversal is considered. We reserve the right to update these terms at any time. When we do, we
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will post the revised version on this page and notify you through your registered contact details. Continued use of your account after that notification counts as acceptance of the updated terms. These terms are governed by the applicable law of the jurisdiction where access is permitted.
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If any clause is found unenforceable, the remaining terms stay in effect. If you have questions about a specific clause, our support team can walk you through what it means for your account.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

TERMS CONTACT PATHS

How to Reach Us About These Terms

Live Chat Open the live chat widget from your account dashboard to ask about a specific clause, a wallet transaction dispute, or any condition you need clarified before proceeding.

Email Support Send a detailed query to our support address for written responses on account terms, DANA or OVO transaction queries, or formal requests to review a decision.

Account Help Centre The Help Centre in your account settings covers common terms questions — account closure rules, wallet linking conditions, and what triggers a review of your account activity.

HOW WE HANDLE THIS

Account Security and Data Handling Under These Terms

These terms define not just what you can do, but how we protect your account and data while you do it. Here is what that looks like in practice.

Data Retention

We keep your account data for as long as your account is active and for the period required by applicable law after closure. You can request a summary of stored data through account settings.

Account Security

Your account is protected by OTP verification on login and on any change to your linked wallet — whether that is DANA, OVO, or GoPay. Never share your OTP with anyone, including support staff.

Cookie Use

We use session cookies to keep your account logged in across pages and analytics cookies to understand how the lobby is used. You can adjust cookie preferences in your browser settings at any time.

Requesting Changes

To update your registered email, phone number, or linked wallet, submit a request through live chat with your account verification details. Changes take effect once identity is confirmed.

Common Questions About koi500 Terms and Conditions

These are the questions we get most often about how our terms work in practice — from wallet rules to account closure and everything in between.

Yes. Every deposit and withdrawal processed through DANA, OVO, or GoPay on your koi500 account is subject to these terms, including verification steps and transaction limits where applicable.

We can update the terms at any time. We will notify you via your registered contact details before changes take effect. Using your account after that notice means you accept the revised terms.

Depending on the nature of the breach, we may suspend access, restrict withdrawals, or permanently close the account. We will contact you through your registered details to explain the action taken.

Contact our support team via live chat or email with your transaction reference. We review wallet logs for DANA, OVO, and GoPay transfers before issuing any correction or reversal decision.

The same terms apply to all accounts. Access and eligibility depend on local law in your region — whether you are in Jakarta, Surabaya, or elsewhere in Indonesia where access is permitted.

Submit a data request through live chat or the Help Centre in your account settings. We will respond within the timeframe required by applicable law and verify your identity before processing.

Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

Accountkoi500 Login InfoPrivacy Policy InfoKoi500 Glossary

Terms and Conditions That Govern Your koi500 Account

How to Reach Us About These Terms

Account Security and Data Handling Under These Terms

Data Retention

Account Security

Cookie Use

Requesting Changes

Common Questions About koi500 Terms and Conditions

01 Do these terms apply to deposits made through DANA, OVO, and GoPay?

02 Can koi500 change the terms without asking me first?

03 What happens to my account if I break the terms?

04 How do I dispute a wallet transaction under these terms?

05 Are these terms different for players in Jakarta versus other cities?

06 How do I request a copy of my account data or ask for it to be deleted?

Terms & Conditions

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